Unreasonable deactivation of accounts

[Глеб Кузнецов]

Today two colleagues (@arstanowaanzhela1 and @user38844998) have access problems, but not just because of troubles in the system - their accounts have been deactivated and there is no way to activate them again yet.
I can't reactivate their accounts even though I tried the Premium trial for that.
I believe that the problem may be related to today's outage, but I would like to have a clear understanding that the accounts will be reactivated as soon as the outage is fixed, as this situation greatly hinders the workflow.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

It is possible that the problem was down to the outage, but the accounts will also have been (re)scanned by the software that Atlassian has fired up to check if they should be sanctioned as per https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine