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Unable to retrieve my pages

Olatoye Damilola
April 20, 2026

Hello, my subscription ended a while ago and i am unable to access the old documents and files I created on my account. How do I retrieve them? 

1 answer

0 votes
Mikael Sandberg
Community Champion
April 20, 2026

Hi @Olatoye Damilola,

Welcome to Atlassian Community!

Depending on how long it was since your instance was deactivated your data may have been deleted. Deactivation happens after 120 days of inactivity and then the data is retained for another 60 days before deleted. 

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