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Unable to receive notification emails

Kahlil Wehmeyer
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December 31, 2025

not receiving emails about new tickets / board activity despite the notification test working.

Capture-2025-12-31-121527.png

 

and I have the following settings

Capture-2025-12-31-121738.png

 

1 answer

0 votes
Theodoro Reato
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 1, 2026

Hi Kahlil,

Could you describe the action on that you were expecting to trigger the notification? 

To receive notifications of certain actions on a card, you must be watching the card (https://help.trello.com/article/799-watching-cards-lists-and-boards), list, or board where the card is, or you have to be a member of the card in question.

For due dates: You must set a reminder on the due date to receive notifications about the due date. Otherwise, you won't receive them! 

You won't receive a notification for the actions you made, for example, moving a card won't trigger a notification for you, as you were the user who performed the operation.

Your settings are corrected!

I'm looking forward to your reply!

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