Unable to access Trello dashcard history "Error retrieving history" "Unauthorized"

[Danny Voon]

Hi, whenever I try open the history of my dashcard, it shows the following error:

Checking with the admin user of my Trello board, I have the same permissions as anoother user who is able to see the history. Is it possible I am missing some sort of permission to see this history?

[Danny Voon · Accepted solution]

From Atlassian Support Beverley:

The error message is due to your Trello account and the Dashcards Power-Up not having been authenticated yet.
Could you please open the boards, click on the "Dashboards - Track" icon in the board’s menu bar?
This will act as a way to authenticate your Trello account with the Dashcards Power-Up.

Once that’s happened, you can try to refresh your page, and navigate to the Dashcard’s history to check if that now loads as expected.

-----

The above method has worked for me and another colleague with the same problem.

[Sakshi Verma]

Hi Danny,Welcome to the community!

I see that we’ve received a ticket from you regarding this matter. Our team will investigate the issue and keep you updated on the progress.

Thank you for reaching out! If you have any further questions in the meantime, please let us know—we’re here to help!