Unable to Reuse Deleted Trello Username

[Rachmad Abraham Firdaus]

Dear Trello Team,

I previously registered a Trello (Free Tier) account using the email address example@outlook.com and set my username to "Example." Later, I deleted my Trello account, and I am certain that the 14-day waiting period has already passed.

Afterward, I re-registered Trello (Free Tier) using the same email address successfully. However, when I attempted to set my username back to "Example," I received a notification stating that the username is taken. I am sure that this username was tied to my deleted account.

As a result, I had to use the username "Example01." I am curious why my old username cannot be reused, even though the email address was available for re-registration. Is it Trello’s policy that deleted usernames cannot be reclaimed?

Additionally, could you please advise me on how I might be able to use my old username again? Is there a special verification process required? I am willing to go through such steps if necessary.

Thank you for your clarification.

Regards,

Abraham

Please note that the email address & username mentioned above is only a dummy example for illustration purposes.

[Tomislav Tobijas]

Hi @Rachmad Abraham Firdaus ,

I'm didn't manage to find official information, but usernames could be reserved for a period even after an account is deleted to prevent impersonation and maintain data integrity. This could mean that usernames are often treated differently from email addresses.

While your email becomes available for a new registration immediately after the deletion is finalized, the specific username may remain restricted to prevent new users from being confused with the "Former user" who previously held that identity.

What you can do is to periodically try to change your username from "Example01" back to "Example" at trello.com/u/me. 👀

Hope this makes sense.

Cheers,
Tobi

[Rachmad Abraham Firdaus]

Hello @Tomislav Tobijas ,

Thank you for the explanation. So it can be concluded that the username indeed cannot be reused due to Trello’s security policy regarding usernames, correct?

Is there a way to request through Trello’s official support so that the username can be reactivated? I would like to change my current username back to the previous one, and I am willing to undergo any verification process if required.

Regards,
Abraham

[Tomislav Tobijas]

@Rachmad Abraham Firdaus I'd say so.

I've reached out to the forum support team to check this, potentially confirm what I said, and maybe provide some additional insights on how this is handled in the backend.

Someone should be reaching out to you within next 1-2 business days 👀

[Rishabh S]

Hey @Rachmad Abraham Firdaus 

It appears your username was successfully updated on June 11th, and it's now reflected as "Example" in the logs. Let me know if you require further assistance.

Thanks :)