URGENT: Locked out of Trello account because email appears suppressed - personal boards inaccessible

[Rajeev Samtani]

My partner is unable to access her existing Trello account registered to (Edited due Privacy)

The mailbox previously did not exist but is now fully active on Google Workspace and successfully sends and receives external email. Trello/Atlassian repeatedly shows “We sent a signup link,” but no signup, verification or password-reset emails arrive. Google email logs also show no Atlassian email being received.

We strongly suspect the email address was placed on Atlassian's suppression list following an earlier hard bounce.

She has already raised support requests/emails and have received no response for approximately 10 days. She is locked out of a number of important personal Trello boards where she is the only administrator, so creating a new account does not solve the problem.

Could an Atlassian team member please escalate this internally and have the email address checked/removed from the suppression list? She can provide account verification privately.

[Rishabh S]

Hi @Rajeev Samtani , :)
Hope you are doing well,
Welcome to the community!!

We've created a support ticket on your behalf to look into this further and obtain the email address needed. Keep an eye out for an email from us via this ticket: https://atlassiansupport.atlassian.net/browse/TRELLO-228373 


Thanks.

[Arkadiusz Wroblewski]

Hello @Rajeev Samtani 

I flagged this post for Atlassian's attention. I also edited your post. Please avoid paste here E-Mails, etc, this community forum is accessible from internet, also everybody can access it.

Best,

Arek🤠

[Rajeev Samtani]

Thanks Arek