Two-Factor Authentication Issue – Authenticator Option Selected, But No Authenticator Set Up

[Chris Mills]

Subject: Two-Factor Authentication Issue – Authenticator Option Selected, But No Authenticator Set Up

Hi Community,

I’m have a paid Atlassian account and I’m having trouble with two-factor authentication. My account says I have the authenticator option selected, but I never set up an authenticator app and there’s nowhere to add or change it. I’m worried that if I try to change anything with two-factor authentication, I might get locked out of my account and lose access to Trello.

I’ve tried reaching out for support, but haven’t been able to get direct help as I don’t have a Cloud site URL. Why is it so difficult to get support for this issue, and what can I do to safely resolve my two-factor authentication problem? 

NB there is no point providing options which involve logging in because that is likely to fail because i can't do the authentication !!!!!! yes i have used the emergency key but do not want to continue working that way and jepardise that I can at least get into my trello account at the moment