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Trello has somehow logged me out on my laptop (but not my phone)

robyn smith
robyn smith
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November 22, 2025

When I try to log back in it treats me like a new customer - I now have ended up with a log on for a different email address I have and a premium account free trial I don't want.  How can I get back to my existing account please?

 

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Nivedhya Vikram1
Nivedhya Vikram1
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2025

Hi @robyn smith ,

Welcome to the community!

I am raising a support ticket to assist you further with this issue. 

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Trello
Trello
DEPLOYMENT TYPE
CLOUD
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FREE
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AUG Leaders

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