Trello Team member can no longer log in with username or email

[Janet Barron]

I added a new staff member to our business class team. They were able to access our boards previously, but now when they try to log in, they get a message saying their account (both username and email address) doesn't exist. I tried removing them from the team and adding them back in and was able to do so, but they still get the same message.

[Torben_trello]

Please have the user reach out from their registered email address via trello.com/contact mentioning their username so we can take a look from our end and assist. Thanks

[Janet Barron]

Actually, we ended up resolving the issue internally. We discovered that the staff member had inadvertently created another Trello username and was logging in with that username. Thanks!