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Trello Open Ticket Direct to Community Q&As

Ava Hill
March 24, 2026

Anyone have an email or phone number to actually be able to submit a support ticket. This is ridiculous. Option to support a ticket takes us to a button that directs us to community Q & A.  I've added an image below as an answer to this question because when I put it here it splits up my message. I was awarded a badge for being the first question on this topic...pretty hard to believe no one else has ever tried to submit a ticket.

3 answers

1 vote
Mikael Sandberg
Community Champion
March 24, 2026

If you are on a free plan the only support available is to use this community. I have reached out the the Support team that is on here and they should contact you within 2 business days.

Ava Hill
March 25, 2026

Thank you.

 

0 votes
Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2026

Hey @Ava Hill apologies for the delay!

For free users, our detailed Trello support documentation (https://support.atlassian.com/trello/) and Trello community are the best ways to address a wide array of topics and frequently encountered problems.

In saying that, please let us know if you still need assistance and we'll be happy to help!

 

0 votes
Ava Hill
March 24, 2026

Evasive Trello Support 2026-03-24.png

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