Trello Billing

[Eveline Vinet]

I paid 359,97 USD on July 3rd, 2025. 

My invoice is nowhere to be found on the platform. 

Can someone help?

[Ollie Guan]

Hi @Eveline Vinet ,

While you’re contacting the Atlassian Support team, you can also do some quick self‑checks on your side:

• Make sure you’re logging in with the same Atlassian account email that was used to pay for the Trello subscription.

• If someone else (for example your manager or finance team) made the payment, the invoice will be under their Atlassian account, not yours.

• If the Trello subscription is linked to an organization/workspace, only billing admins or organization/site admins can see invoices in the Billing → Billing history / Invoices section. Regular members usually don’t have access to invoices.

[Arkadiusz Wroblewski]

Hello @Eveline Vinet 

You should see that under http://admin.atlassian.com/billing

If not you must reach out Atlasian and ask them directly.

You can try to reach out to Atlassian Support with a no-login option.

1. If you can’t access your account to open a ticket, use this no‑login path:
2. Visit our support page: https://www.atlassian.com/company/contact
3. Select “Pricing, billing and licensing.”
4. Continue without logging in.
5. Enter your email.
6. In “How can we help you,” select “Other.”
7. Skip the URL fields if they don’t apply.
8. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

[Samuil Enchev]

Hi @Eveline Vinet

Thanks for reaching out.

I've raised a ticket with the Billing and Licensing team on your behalf. Ticket key is CA-4005196. 

Please keep an eye out for an email notification about this issue.

Regards,
Samuil