The access to my Trello board is suddenly gone, what to do?

[Satu Hoogeveen]

The Trello board is just suddenly gone, Trello (or Atlassian) is asking for a log in, after that for a new password- and then Trello is treating me as a NEW user!! All my work files are gone!

Can anyone help me- many thanks!

[Caity]

This typically means that you have signed up with a different email address than the one associated with the account you were working from before, and from looking into this I believe this is the case here as well.

For example, one account may have been created using a professional email and the other with a personal email. To get back into your main Trello account, you'll need to log in using the email address it's associated with.