System says we reach the users limit of the plan

[Maurício Salles]

In our basic plan we have the right to 10 users. When consulting the screen, it says we are 10, but the 10th user cannot activate her  account from the invitation link.

Nor did I find a place to open a ticket to the support team.

Can  someone  help us?

[Gaurav Kataria]

Pending invites also count toward the limit https://support.atlassian.com/trello/docs/workspace-user-limit/