Shortcuts error on iphone

[Laura Frizzell]

I have a shortcut on my iphone that creates a card and adds it to my inbox. This has been working fine for many months, but recently I have gotten the error code - "you must be logged in to use this feature. Please launch the Trello mobile app and log in."

I haven't changed anything in my settings, and Trello is logged in/running in the background on my phone. If I have opened Trello immediately before trying to use the shortcut, it works -- but obviously this defeats the purpose of the shortcut.

Thanks for any help!

[Bernie Zak]

I have this same issue, and it drives me bonkers. This, or a similar issue (where the shortcut wouldn’t work until opening the Trello app - effectively defeating the purpose of the shortcut) happened previously. It eventually got resolved in a Trello update, but that wasn’t a great workaround.

Hopefully someone finds a solution! 

[Laura Frizzell]

@Bernie Zak glad I'm not the only one - I've tried everything and still no dice :( 

[Arkadiusz Wroblewski]

Hello @Laura Frizzell 

that behavior usually points to the Trello app not being properly active/authenticated in the background.

The key detail is that it works after you open Trello so the shortcut is fine, but iOS cannot execute it reliably when Trello has not been opened recently.

I would try:

1. fully closing and reopening Trello and Shortcuts
2. making sure you are logged in properly in Trello
3. recreating the Trello action in the shortcut
4. testing with a very simple Trello shortcut first

[Laura Frizzell]

@Arkadiusz Wroblewski Thanks for your ideas! I did all of these steps, uninstalled Trello + reinstalled it/relogged in, created a new Shorcut - and it's still doing the same thing. Would you have any other ideas? 

[Arkadiusz Wroblewski]

@Laura Frizzell 

Unfortunately not :(