Rules works sometimes, why?

[MF_BOT]

I have a google spreadsheet that feeds to create a Trello card. The custom fields are auto-populating as I would expect. Once the card arrives on the board I have this rule:

when a card is added to list "Unito Move", set the card's description to "**Type**\n {{%Type}}\n\n **Deliverable**\n {{%Deliverable}}\n\n **Content**\n {{%Content}}\n\n **Sizes**\n {{%Sizes}}\n\n **Digital/Print**\n {{%D-P}}", and add the dark sky "TW" label to the card

Then a Unito rule copies the card to another board once the dark sky "TW" label to the card.

Sometimes the description has the information and sometimes it only has the text items such as **Type** but is missing {{%Type}} information.

Does anyone know why

[Mike - Dreamsuite Consulting · Accepted solution]

Hi @MF_BOT 

Am I right in saying you are using an external tool to create a card in list "Unito Move" from your Google Sheet?

If so....

I suspect it is because when you are creating the card, the fields populate after card creation.

The Trello automation is triggering on card being added to list "Unito Move" and it is possible that this is trigger before the custom field Type field has been populated.

I would suggest changing the automation trigger to:

When the custom fields "Type" and "Deliverable" and "Content" and Sizes" and "D-P" are completed in a card in list "Unito Move"

[MF_BOT]

Since not all fields are always filled out I ended up setting the rule to activate every 2 hours allowing time for the Unito connector to fully populate all the fields. I'm hoping that will work. Thanks for your suggestion.