Request for Refund Due to Subscription Adjustment

[Fox Chang]

Hi Trello Team,
I hope you’re doing well.
Due to a recent adjustment in our company policy, we are currently in the process of reducing the number of users on our subscription. However, as today is a public holiday period in Taiwan, the renewal was processed and charged before we had the chance to complete the adjustment.
Would it be possible to assist us with a refund for this renewal? Once we have finalized the updated number of users, we will proceed with a new payment accordingly.
We appreciate your understanding and support, and please let us know if any additional information is required.
Thank you very much.
Best regards,

[Staffan Redelius]

Hi @Fox Chang and welcome,

Please be aware that this is a community forum where users help other users. No one here have access to your site or billing information.

Please raise a ticket to Atlassian Billing support Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best regards,
/Staffan