Refund after canceling annual Premium plan (board) after 2 weeks

[OFIL_RD]

Hi Trello Community,
I have a board on a Premium plan with 6 members (all are Premium).

About two weeks after starting the plan, I canceled the Premium plan for the board (canceled for all members). However, I was billed annually for all 6 members.

Do I qualify for a refund since I canceled after 2 weeks, or does the subscription stay active/paid through the end of the annual term?

Thanks in advance for any guidance.

[Sakshi Verma]

Hi @OFIL_RD ,

I see that you’ve already opened a request with our billing team, and they have issued a refund for you. Please note that it may take 4–5 business days for the refund to be reflected in your account.

Thank you !