Recover account

[Kareem Preston]

Hi!  I just realized our account was deleted on August 3rd, and we really need our stuff back. It was full of dog training info and we are getting a new puppy in a couple days. 

Is there anything you can do to help? It’s only been a couple weeks, hopefully the data is recoverable?

Thank you

Sent from my iPhone

[Rishabh S]

Hi Kareem,

I'm Rishabh from the Trello Support team. I wanted to let you know that I’m creating a support ticket on your behalf. You’ll receive an email from me shortly, where I’ll ask for a bit more information to help us investigate your issue further.

Just a quick heads-up: if your account was deleted due to inactivity, unfortunately, we won’t be able to recover the account or any associated data. I understand this can be disappointing, and I’m here to support you with any other questions or concerns you might have.

Thank you for your understanding, and I’ll be in touch soon via email! 😊

Best regards,
Rishabh
Trello Support Team

[Rishabh S]

Here's the ticket link: https://getsupport.atlassian.com/browse/TRELLO-221196 

[Matthias Gaiser _K15t_]

Hey @Kareem Preston

there's not much, we as community users can do about this. I'll try to request some Atlassian assistance and they might be able to help you out.

Cheers,
Matthias.

[Kareem Preston]

I really appreciate the assistance!  Thank you