Buttons on other users' boards

[Susannah]

I've created a meal planning system on Trello which others are using.  I've asked each new user to set up their own board from my template and allow me to share the board.

I know that rules and buttons don't copy successfully from one board to another. I've successfully enabled the rules on the new boards, but although I've added the buttons manually to each new copy of the board, and I can see the buttons on the cards, the owners of the boards can't see them.  I've clicked 'Enabled on this Board' for each button.

Some of my users have free Trello and some are trialling the paid version, but it doesn't seem to make any difference which version they have; the problem remains the same.

Is there a solution, please?

[Hannah Humbert - Simpla Workflows · Accepted solution]

Hi @Susannah ! Welcome to the community :) have you checked the option to share the button with the workspace? Butler commands are created at the user level, so in order for others to see and use butler buttons, you need to share them.

[Susannah]

Thank you so much, Hannah. 

Yes, this option is checked on my template.  I will check whether I've also done it on their boards - that might help!  I know I've checked 'enabled on this board' on all of them, which I thought would work.  It's odd that I can see the buttons and they can't though.

Just to emphasise; they have copied my original template and allowed me access so I can enable the buttons.

[Hannah Humbert - Simpla Workflows]

Hmm strange! As far as I know, if you have card and board buttons on your board, and these buttons are shared with the workspace, when someone copies the board, the buttons will follow through with the newly created board. Maybe try test with a dummy Trello account to see if you can recreate the issue? 

[Susannah]

The first thing I did was set up my own copy.  I can see and use all my buttons perfectly well.  But my clients honestly can't.  When the first one said she couldn't I thought she had made a mistake, but someone else has sent me a screenshot and it's absolutely true.  I can't understand it at all.

[milynnus]

@Hannah Humbert - Simpla Workflows 

I think it works for workspace members. Good if someone  can confirm it. 

Btw, thanks for the referral. 

[Hannah Humbert - Simpla Workflows]

Maybe they have a 3rd-party app interfering with Trello like a chrome extension? It might be worth reaching out to Trello so they can dig into it. 

[Susannah]

You seem to have sorted the issue for me, folks.  Thank you so much to everyone who took the time to help.  You are wonderful!

[Susannah]

Thank you so much to everyone who has taken time to help me.  I think the 'shared with workspace' tip was the answer, becasue one of my users has reported that her buttons have appeared this morning.  

Hopefully the other users will report the same, but I'll let you know if they don't for any reason.

Thank you again for your help.