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Question about Trello account and email verification

50plus fractie
April 9, 2026

My colleague ( iam asking this question as the administrator of the page for him) is trying to change the email address of his Trello account, but the verification code that Trello sends goes to his old email address. That address no longer exists, so he cannot confirm the change.


Is there a way to resolve this without access to the old email address?


If this is not possible: can I delete his current account and then create a new account with the new email address? And will the old boards, lists, and cards still be visible (to all other team members), or will they disappear when the account is deleted?


Thank you in advance!

1 answer

0 votes
Kristian Walker _Adaptavist_
Community Champion
April 10, 2026

Hi 50plus fractie,

I have clicked the request assistance button, so Atlassian support can see this post and look to help you out.

I hope this information helps.

Regards,

Kristian

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