Problems logging in

[Corie Eckstrom]

Hello! I am having issues logging in. I don't have 2FA set up and we don't have the 12 digit passkey.

Thank you!

[Beverley]

Hi @Corie Eckstrom - welcome to the community!

You can reset your password for your Atlassian account by going to the below link: https://id.atlassian.com/login/resetpassword

This guide has more information about how to troubleshoot login issues with your Atlassian account: https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/