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Problem merge email Trello to Atlassian

啊朗的故事Long's Story
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November 12, 2025

Hi, my Atlassian account was created under an Apple Private Relay email.


I have removed the private relay email from my Apple ID, but now my Gmail login creates a new account.
Can you help merge the accounts or change the email of the original Private Relay account back to my original email ? 

My main problem now is this: I have an active Trello board that I can now only manage from the Iphone that is still logged in and I will likely lose access to it at some point, as when I attempt to log in via my Macbook's Trello, it will always redirect me to my new email's account.

1 answer

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Nivedhya Vikram1
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 19, 2025

Hi @啊朗的故事Long's Story ,

Welcome to the community!

Since you are still logged into your Trello account on your iPhone, you can use this opportunity to manage your board access.

  1. Add New Gmail Account:

    • From your iPhone, add the new account (created with your Gmail) as a member of the workspace/board where you need access.

    • Once added, make this new Gmail account an admin of the board.

  2. Transfer Ownership:

    • After confirming that your new account has admin rights, you can remove the old account that used the Apple Private Relay email from the board.

This process will ensure that you retain control of your Trello board through your Gmail account, preventing any loss of access in the future.

Max Ma
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 19, 2025

Hi, I’m facing an issue with the account.

 

I can’t switch from a normal account to an admin account, and I’ve already been charged. Please assist to fix this or arrange a refund if the issue cannot be resolved. Thank you.

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