Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Power-up function stopped BOX and Slack, ENT Trello

Mark Eden
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 21, 2020

Using the BOX and Slack power-ups. When installed and until yesterday they worked as expected.

I am not aware of any changes.Today my favorite functions have stopped working.

When attempting to attach a document in BOX to a Card, after selecting the doc to attach, I click on the "Choose-1" button and nothing happens in the browser and the attachment doesn't appear. 

Also, when trying to use the Slack power-up to "Send via Direct Message", I click on the option to "Send via.." and nothing happens in the browser.

Using Fiddler to look at the HTTP traffic, I see the Fetch Command for the request go to the Server and then the Server responds with a "HTTP500 - Server Error". I am thinking that the Server Error may be caused by something being broken in the Fetch such as Token or something..

Anyone have a clue to offer about what to do next? Ever have a power-up cease to function? How did you restore the function?

Thank you so much for your help!  

1 answer

0 votes
Ryan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2020

Hi Mark,

One thing that could impact this is browser extensions - if you have added any new ones recently or these have been updated, this can impact the performance of Power-ups. Could you try disabling these to see your two Power-ups work again?

If not, I'd recommend writing to support who can troubleshoot more specifically with your account. Here is where you can contact support: https://trello.com/contact.

Enjoy the rest of your week!

Ryan

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events