Power-Up menu NOT loading (popup stays grey

[Max de ScienceGaming]

Hello,

I’m experiencing a persistent issue when trying to access the Power-Up menu on Trello.

Issue description:

• When I click “Power-Ups” on any board, a popup opens but stays completely grey and never loads.

• This happens across multiple browsers (Safari, Chrome), with no ad blocker or VPN enabled.

• I’ve already cleared the cache, tried incognito/private mode, disabled all extensions, and restarted browsers — nothing helps.

Other attempts:

• I tried accessing Power-Ups directly via a link like https://trello.com/1/power-ups/admin?board=ID, but I get the same blank/grey screen.

• I also installed the Trello desktop app for macOS, but I can’t log in because the TouchID authentication popup doesn’t show up properly either.

Context:

• I’m trying to install the “Butler” Power-Up to automate tasks on my board.

• I also tried going to https://trello.com/butler, but it just redirects to the @butler user profile, not the Power-Up interface.

Could you please help me:

1. Resolve the Power-Up menu display issue?

2. Install or access Butler via another working link or method?

Thanks a lot for your help!

[Mat]

Hi Max, Welcome to the Trello Community!

Looks like you've done the steps to troubleshoot the issue with Power-Ups. Just so we can cover all bases, have you tried these troubleshooting tips as well:

• Connect to a different network
• Try using a different computer
• Allow cookies from id.atlassian.com, auth.atlassian.com, and trello.com (read more about cookies on our Cookies and Tracking notice)
• Allow cookies from third party sites in case you're running into any issues with linking to Google Drive or Dropbox

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

As for your Butler Power-Up, just to let you know that this is now a legacy feature and we don't officially support it. We now have Automation as a built-in feature, so you don't need to install it as a Power-Up.

For more details: https://support.atlassian.com/trello/docs/butler-bot-vs-butler-in-trello/ 

I hope this helps, but let us know if you have any questions!
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[Max de ScienceGaming]

Hi! Does anyone know how to contact Trello support? Phone number? Email? Ticket form?