Please help us, the frame is closed.

[Laura - Devolução]

Good morning. My name is Stefany and I am part of the staff of the company Fck. We have a board that has been closed and we are unable to locate the administrator who closed the board, as they do not appear. Could you please help me? We urgently need to reopen the board.

[Lipakshi Narang · Accepted solution]

Hi @Laura - Devolução

Thank you for reaching out to the Trello Community!

I have raised a support ticket on your behalf. We'll be working on it to sort this out for you.

Hope this helps!

Thanks & regards,
Lipakshi Narang

[Laura - Devolução]

Olá, boa tarde. Qual a média de tempo para retorno, por favor? 

[Laura - Devolução]

Good morning. So far, I have not received a response; could you please check to reopen the issue or let me know the admin's username?

[Lipakshi Narang]

Hi @Laura - Devolução

I have responded to you on the support ticket. You should have received an email about it. I have promoted you as the board's admin. 

Can you please navigate to the board again and check if you can reopen it?

You can follow the steps mentioned in the doc Reopen a closed board.