Please can you reopen a board that has been closed?

[Anna Vu]

A board has been closed and can only be reopen by the admin. However, they have moved on from the company so are not able to do this. We have been using this board daily and it is essential for us to have access.

Please can you help?

[Nivedhya Vikram1 · Accepted solution]

Hi @Anna Vu ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

[Anna Vu]

Thank you @Nivedhya Vikram1 

[Anna Vu]

Hi @Nivedhya Vikram1 

I cant seem to see the ticket that you have linked in the previous message. Are you able to update the status and when the board will be able to reopen please?

Thanks,

Anna

[Nivedhya Vikram1]

Hi @Anna Vu ,

As requested in support ticket TRELLO-225688, could you please share the board link in the ticket to assist further?

[Anna Vu]

Hi @Nivedhya Vikram1 

I am still getting this error when clicking on that link to the ticket.

[Nivedhya Vikram1]

Hi @Anna Vu 

Could you please try the following:

1. Connect from your company network or VPN (the one you normally use to access your Jira/Confluence sites) and then try the ticket link again.

2. If you’re already on VPN, please:

   • Disconnect and reconnect to your usual corporate VPN endpoint, then retry, or

   • Try from a different network that you know normally works for Atlassian Cloud.

3. If it still fails,Please share the board URL

[Anna Vu]

Hi @Nivedhya Vikram1

I have logged into Jira, but it is still not working. 

Here is the URL to the board

XXXX

Thanks,

Anna

[Nivedhya Vikram1]

Hi @Anna Vu ,

After checking our records, I can confirm that the board is currently closed. This happened because the original board admin's account was deleted due to inactivity over the last two years, in accordance with our https://support.atlassian.com/trello/docs/dormant-trello-account-policy/.

The good news is that I have promoted you as the Board Admin. You can now reopen the board and move it under the new workspace by following these instructions: https://support.atlassian.com/trello/docs/reopening-a-closed-board/.

[Anna Vu]

Hi @Nivedhya Vikram1 

Thanks for your help, I've reopened it now :)

Is it possible to have more than one admin on a board?

Thanks,

Anna