Paid Trello subscription not activated — system asks for payment again

[Natalia Udalova]

Hello!
On December 18, 2025, I paid for a one-year Trello subscription. After a long break, when I logged back into my account, the system offered me a 2-week free trial and then asked me to pay for a yearly subscription again.
I am the only user, there are no teams or organizations, and I am the admin of my subscription.
I have tried to contact support via the official form, but it keeps redirecting me to the same page and I cannot submit a request.
Could you please advise how to restore access to my paid subscription or how to contact Atlassian support staff to resolve this issue?

[Prasanna Ravichandran]

Hi,

Please first confirm that you are signed in to the exact Atlassian account that was used to purchase the Trello Premium subscription. If the payment was successful but the plan is not showing, check the Billing or Workspace plan details and gather the invoice or payment confirmation. Since this looks like an account or billing mismatch, the best next step is to raise it with Atlassian Billing support so they can verify the subscription and restore the paid access.

[Natalia Udalova]

Hi,

I have one account and I see an invoice paid in December in the billing.

I can't write to support - the system is leading me in circles both with and without AI. The same pages, but there is no way to contact support. It was AI who suggested writing here.