I’m reaching out because we are currently unable to access our Trello account, despite having already paid in full for an annual Trello Premium subscription. This issue is preventing us from moving forward operationally and requires immediate attention.
For reference, we completed payment for Trello Premium (3 users) on October 17, 2025, covering the full period from October 17, 2025 through October 17, 2026. The total amount of $359.97 USD was successfully charged to our credit card, and the receipt reflects a $0.00 balance.
Receipt details:
- Receipt #: TRINV-34604009
- Payment date: October 17, 2025
- Plan: Trello Premium – Annual
- Users: 3
- Amount paid: $359.97 USD
At this time, we do not have the ability to access or administer the account we paid for, which is blocking our team from using Trello to coordinate work and operate as a company. This is not a convenience issue, but a business-critical one, as Trello is part of our daily workflow.
Given that the service has already been paid in full for the year, we urgently need an expedited resolution—either restoration of access to the existing account or clear guidance on immediate next steps to regain administrative control without delay.
Please let us know:
- Why access is currently unavailable despite confirmed payment, and
- How we can resolve this as quickly as possible so our team can resume operations.
We are more than willing to provide any additional verification needed, but we do need this prioritized so we can continue functioning as a business.
Thank you in advance for your prompt assistance. We appreciate your help and look forward to resolving this quickly.
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