Our Trello Admin left the company abruptly now we have no active Admins and can't add one.

[Erik Haldi]

We currently have no member with admin credentials as the previous admin left the company abruptly. How can we designate someone to move from a member to an admin?

[G subramanyam]

Hi @Erik Haldi welcome to Atlassian Community.

Please be informed, this is a common and difficult scenario because Trello (and Atlassian) prioritizes security; they cannot casually grant admin access to a requester, as they cannot easily verify if the requester is the legitimate owner.

Troubleshooting:

The "Email Recovery" Method (safe and secure as you will raise an internal IT ticket confirming your identity and role):

• Ask your IT team to temporarily reactivate the former employee's email inbox or redirect their emails to you.
• Go to Trello/Atlassian login and request a Password Reset for that former admin’s email address.
•  Once logged in as the "Old Admin," navigate to the Workspace Members tab.
• Grant Admin status to yourself or another active employee.

Official Atlassian Documentations: You can reference the following official articles to support this process:

Recover a Workspace or board when the admin is gone.

Recovering your Trello account.