Notification / tag reçue par mail

[Karine]

Bonjour, 

Je ne reçois pas de mail de notification lorsque l'on me tag sur une carte.

Merci de me dire comment régler le problème

[Alisson Sartor]

Hello, Karine

Welcome to the community.

Notification emails

Trello doesn’t send an email notification for an action if you’re already read that notification in Trello.

Email frequency

You can change how often you get notification emails on your Account settings page. 

• Never: You won’t get email notifications for activity in Trello.

• Periodically: You’ll get an hourly summary of notifications from Trello.

• Instantly: You’ll get an email notification shortly after the notification is sent in Trello.

https://support.atlassian.com/trello/docs/receiving-trello-notifications/

Also, are you watching the board/card? 

When watching a card, you’ll get notifications for…

• All comments

• Adding, changing, and upcoming due dates

• Card moves and archives

When watching a list or board…

• You’ll get the same notifications listed above, but for all cards in a list or board.

• You’ll also get notifications for all newly created cards

https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/

Hope this helps

Kind Regards