Not receiving authentification emails

[Emily Fletcher]

I am trying to login to my Trello account. I am reaching the stage where it is sendng a code to my e-mail for verification - but it is never received. Same thing when I try to reset password.

Can't login to get support. HELP!

[Nivedhya Vikram1]

Hi @Emily Fletcher ,

Welcome to the community! I recommend the following steps:

1. Please check your spam folder.  However, it's also important to ensure that emails from Trello aren't being blocked at the network level. If you have a network administrator, ask them to verify that emails from Trello are not being filtered out.

2. Retry sending the verification email using this link:http://trello.com/resendValidate.

3. Add Trello to Your Contacts or Allow List: Add the following email addresses to your contacts or allow list to improve the chances of receiving emails:

• do-not-reply@trello.com

• noreply@id.atlassian.com

For further information, you can refer to our help article on  Not receiving confirmation emails or password reset emails