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New members are not receiving the OTP while being added to the Trello board.

shinthia mary
shinthia mary
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January 8, 2026

When i am adding new members to the trello board, they are not able to signup to the board since they are not getting their OTP in their email box. 

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Beverley
Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 12, 2026

Hi @shinthia mary - welcome to the Trello community!

To assist you further, I've created a support ticket on your behalf (TRELLO-223592). You'll receive an email from us shortly.

 

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