Need ownership changed for the workspace and some licensed users deleted.

[NIRVC]

Our ownership email should be changed to [email address removed for privacy].

We are unable to see licensed users in the administration portal to clear some of the 27 seats we have. Please assist. 

We need to be able to manage the workflow and be able to remove or add licensed users. 

[Tomislav Tobijas]

Hi @NIRVC ,

Can you log in to your existing Atlassian account? If you can do that, you can follow these steps to change the ownership email: Change your email address 

Also, can you navigate to admin.atlassian.com? You will need Org Admin to grant you the User access admin role if you do not already have it.
Once you have access there, you can remove the user's Trello product access, which would remove their licenses.

Alternatively, you should be able to reach out to Atlassian Support to help you with this. 
Select Account Login and Email Issues and fill out the rest of the form. 👈
They should be able to guide you in the right direction.

Cheers,
Tobi

[NIRVC]

Unfortunately, the person who was the owner is no longer with the company. We are an enterprise account and can add members but our workflow is at capacity. Was hoping someone from atlassian would reach out to help transfer ownership. Thank you for your answer though!! 

[Tomislav Tobijas]

Ah, got it.

You can always reach out to support directly (if no other channel works) through here as well: Atlassian Support: Pricing, Billing & Licensing

Select something like this:

And, next, at the bottom, there should be Need more help? button to continue filling the form and submit the ticket.

Hope you'll get this sorted out.