Need Admin Access - current account admin no longer at company

[Carson Keen]

We need to update the Admin on our Trello account, the previous admin is no longer at the company & their email was deactivated. We need to update it to one of the other users on the board so we can access our invoices.  Need a support ticket opened.

[Pedro Mascarin]

Hi Carson Keen!

I see this happening quite often with my clients who use Trello, especially with personalized email addresses (name@company.com). When someone leaves their position, a new email is created, and that 'Board Admin' role becomes inaccessible.

I can recommend two solutions. The first—and most immediate—one that has always worked for me is to ask your IT team to temporarily recreate the former employee’s account. You can then log in to Trello (you’ll likely need to use the 'forgot my password' feature) and, once the account is active, access the boards to transition the administrative rights. Just a heads-up: be sure to follow your company’s privacy policies and internal regulations to ensure this procedure stays within your legal parameters.

For the medium-to-long term, I suggest setting up a 'Co-Admin' structure. This way, if one person leaves the company or is unable to manage the board, a second person can step in.

Also, keep in mind that managing your boards with Admins as Workspace Members—rather than just at the board level—makes management much more efficient. This is how I manage my own boards and how I advise my clients to do it as well. I hope this helps with your question! Best regards.

[Chris Rainey]

Hi Carson,

This page provides some insight into options when running into this scenario. It sounds you may need to review the options for "If you're not able to change admins after the previous admin leaves" near the bottom of the page.