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My account is added as admin but can't upgrade to premium

millicentxu0125
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September 10, 2025

My old account invited my current account to be an admin before my old account got deactivated. Now I can't grand member request. It says I'm not an admin and don't have the access to upgrade my board.

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David Nickell
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September 10, 2025

There are: 

  1. Organization Admins
  2. Site Admins
  3. User Access Admins
  4. App Admins

Org Admin (top of the food chain) would let you change your license to premium.  I cannot say about the lower levels.

This document will help

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

 

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