Mail Changed, How to access the Account?

[Eli Arens]

My Mail changed due to Changing my Name. Now i can´t recieve the Mail to Log in. What can i do?

I made a new Account for my new Mailadress, but i need my old Trello Boards.

[Theodoro Reato]

Hi Eli,

Thanks for reaching out.

Can you please check if you’re still logged into the old account on any device, such as an old phone, tablet, or browser? If you have access, you can log in and invite your new account (with your correct email) as an admin to your boards. Here are some helpful articles:

• Adding people to a board

• Inviting people to a Workspace

Once your new account has access, you can remove the old account using these steps:

• Removing people from a Workspace

• Removing a member from a board

For security reasons, we can’t change your email or transfer boards for you, as we have no way to verify account ownership. If you can’t access the old account, the only way to regain access is to restore access to the old email and reset your password.

When logging in with an old email, you may be asked to verify your identity with a one-time passcode sent to your email. This extra step helps protect your account and can’t be bypassed. Unfortunately, if you face this authentication code, the only way to regain access would be to contact your email server admin and ask them to reactivate your old email to perform the change. 

You can also change the email, but since you already created a new account under the new email, it'll be easier to transfer by inviting the new email into the old boards.