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[Katina K. Rogers]

I literally cannot find my main account. I have tried every single email address and I cannot find it. HELP!

[Shashank Dubey]

Hi @Katina K. Rogers ,

I’m really sorry you’re facing this — I know how stressful it feels when you can’t access your main account.

Let’s try to narrow this down step by step:
1. Confirm the Atlassian ID login page
Make sure you're logging in via the official Atlassian login page:
 https://id.atlassian.com
Sometimes users accidentally try logging in through a product-specific URL (like Jira or Confluence) tied to a different site.

2. Check for old Atlassian emails
Search all your email inboxes (including spam) for emails from:
Atlassian
Jira
Confluence
“no-reply@atlassian.com”
That can help identify which email was originally used.

 3. Try “Forgot email?” option
On the login page, click Can’t log in? and check if the recovery options help.
Sometimes accounts are linked to:
Google login
Microsoft login
Apple login
Try signing in with those if you might have used social login.

4. Check if the account  belongs to an organization
If this was a work account, your company may:
Have deactivated it
Moved it to another organization
Enforced SSO login
If so, you may need to contact your organization admin.

5. Contact Atlassian Support
If nothing works, raise a request directly with Atlassian Support here:
https://support.atlassian.com/contact/

The possible email addresses used
The product/site URL you had access to
Approximate last login date
They can help locate the account securely.

I hope this may help you out.