Login with user name, not email address

[Nikolaj Zeuthen]

Hello

I can't access a board I created, because I forgot the email connected to it. I know the user name, but how can I reaccess the board?

Any help would be appreciated :)

Thanks,

[Nivedhya Vikram1]

Hi @Nikolaj Zeuthen ,

As a Premium customer, you're entitled to priority support. I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

[Brandy Waller]

I ran into the same wall a while back and yeah, Atlassian quietly shifted everything to email-based logins. The old username field is basically a souvenir now. The only workaround I found was using the primary email on the Atlassian account, then tweaking board names and profile details so my email never shows up to others. Not perfect, but it keeps things tidy without exposing anything you don’t want shared.

[Arkadiusz Wroblewski]

Hello Nikolaj,

If you remember the password, try logging in using your Trello username. To track down the connected email, check your browser's password manager or search old inboxes for Trello notifications. If other members are on the board, the fastest workaround is just asking them to invite your new account.

However, if it was a private solo board and you've completely lost access to the underlying mailbox, recovering the account won't be possible due to Atlassian’s security policies.🫣

Recovering your Trello account | Trello | Atlassian Support

Best,

Arkadiusz🤠