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Login email code is not being received on email

Dave Patterson
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December 22, 2025

Hello,

I am experiencing login issues on second device. I get to see that a login code has been sent to associated email but even after waiting for half an hour or more, the login code is not being received on the email.

Anyone else experiencing the same issue as well?

What should I do to avoid this trouble? Generate passkeys for different devices?

Thanks for your help.

1 answer

0 votes
Theodoro Reato
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 25, 2025

Hi Dave,

I don't see 2FA enabled on your account or a blockage on your email. 

Are you referring to a second email or the one you used to submit this post? 

For security reasons, don't send the email here.

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