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Log on issue

Francesca Maretic
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 22, 2025

I am trying to regain access to my board - The Starlight Academy company playbook. I was an admin but the email marketing@thestarlightboutique.co.uk no longer exists, so when my laptop updated and i had to re-log in with a pass code I had no way of accessing that pass code, I have a seconf admin accouhnt on this board - but I cant work out what email its linked to, I am able to access my other boards and have logged in on a staff memebers account but this team member is leaving next week so I need to regain access under my own profile - marystarlight5678 

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Sakshi Verma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 24, 2025

Hi @Francesca Maretic  , Welcome to the community!


Can you give me the link to the board or workspace you are trying to access?

I cannot find any Trello account linked with the username marystarlight5678. Can you confirm if this is the correct username? I see an account with the username marystarlight, and it's linked to a Gmail account.

Thank you. 






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