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Log in with another email address killed access

Ines Seibel
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2026

I was forced to log in via Atlassian and accidentally  Chose another email address, cannot remember password of old address either => no Access to my boards.

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Archana Achar
Contributor
January 27, 2026

Hello @Ines Seibel 

Welcome to the Community!!

You have an option to reset your password for your old account by accessing https://id.atlassian.com/login
and selecting the “Can’t log in?” link, which will send a recovery link to your email address.

Hope this helps!

Regards,

Archana

Ines Seibel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2026

Unfortunately, These leads to an error and the Suggestion to contact Atlassian Support

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