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Log in problems

Endrew Santos
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January 12, 2026

Hi, when I try to log in using my email and password, it asks for a code sent to an authenticator app which I don't have, so I can't access my account because of it. I can even change my password but it keeps asking a code after filling the right email and password. How can I solve it?

1 answer

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Akhand Pratap Singh
Community Champion
January 12, 2026

Hi @Endrew Santos , 

Good day, Welcome to Atlassian Community!!

Please check below article, to troubleshoot 2 step authentication 

https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

 

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