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Locked out of my Account

Young Musicians Fund Quadra Island
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August 2, 2026

Atlassian has decided after a year of automatic logins on my app on laptop that all of a sudden I have to log in. Only catch is that they want to send me a code to my email, and of course it does not send the code, after multiple times trying. 

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
August 8, 2026

Hi @Young Musicians Fund Quadra Island  and welcome to Atlassian Community,

Check your spam folder or request a password reset as a test.

Missing reset emails point to your mail server blocking Atlassian, so ask your domain admin to allow-list Atlassian domains using their Not receiving confirmation emails guide. Should verification emails continue failing to arrive, Atlassian Support will need to inspect backend delivery for your address.

Here Some Ressources https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-identity-verification/ 

https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/ 

I also flagged this post because it could be you are on Supression list some Kind.

Atlassian Support can identificate that better than we as Community Users.

Best,

Arek 🤠

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