Atlassian Team members are employees working across the company in a wide variety of roles.
March 23, 2026 edited
@msornes It sounds like you are encountering the standard Identity Verification One-Time Password (OTP) requirement. This security measure is triggered when the system detects a login attempt that requires additional verification: Login issues related to identity verification | Atlassian Support.
For this situation, access to your email inbox is required to obtain the One Time Password (OTP).
Check your spam/junk folder for an email with the subject line: Verify your identity.
Resend the code using the link Didn’t get the code? Resend it.
Check that your company isn’t blocking emails.
Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.
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