Locked Out Of Trello Account

[Matt P]

I’m currently locked out of my Trello account due to two-factor authentication (2FA) being sent to an old email address that I never updated. Unfortunately, the domain associated with that email is no longer active, so I can’t receive the 6-digit verification code required to log in.

I didn't enable 2FA on my account so I presume this has been a change made to Trello itself. 

I still have access to all previous correspondence from Trello in my inbox and I know the correct username and password. I just can't complete the 2FA step.

Is there any way to temporarily disable 2FA so I can log in and update my email address?

This is especially urgent because I have an important board titled "To Do" that contains detailed plans for my upcoming work.

Thanks in advance for any help or guidance!

[Laurie Sciutti · Accepted solution]

Hello @Matt P and welcome to the Community!  I have requested assistance from Support on your behalf.

[Augusto Lisboa]

Hi, Matt! 

I've raised a support ticket on this matter, you should find it in your email.

Please, let me know if you've received it!

[Matt P]

Hi, many thanks for your help. I've received a notification that a support ticket has been opened.