Issue with email notifications for card activities

[Olena]

I don't receive email notifications regarding card activities in my boards. I am not getting updates when someone mentions me, leaves a comment, or moves a card, even though my notification settings seem to be correct.

I have already checked my "Spam" folder and confirmed that my email frequency is set to "Instantly."

Could anybody help with this problem, please? 

Thank you for your help!

[Kristian Walker _Adaptavist_]

Hi Olena,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for you.

Regards,

Kristian

[Blair at Atlassian]

@Kristian Walker _Adaptavist_ - Confirming your notification setting is currently set to "instantly"

Trello notifications triggered by card actions require you to be a Member of the card or be Watching the card, list, or board. (Check out the Watch a card, list, or board | Trello | Atlassian Support for more on how Watching works)

If you think your notifications are broken, try this 15-minute sync test:

• Go to your Account and select all the Notification type boxes: https://trello.com/u/me/account

• Create a "Test Card" on a new board and Join or Watch it.

• Close Trello and have a teammate post a comment on that card.

• Result: You should see an email update within 15 minutes and a notification in the Trello app.

If you don't see this behavior, we might need more information about the board where it's happening - in that case, let us know and we'll go from there.