Issue with Annual Membership Payment

[Max Puccio]

Hello,

I am writing to submit a complaint regarding my Trello membership.

I paid for the annual membership two months ago using my credit card. However, the Trello platform is now informing me that my membership has expired and is offering me a free plan with the option to pay again later.

I would like you to please review the payment of my annual membership, as it was paid correctly and should still be active.

   Visa Crédito terminada en 6386.

Nº transac.: 56744626 - 29/09/2025

TRELLO.COM* ATLA

USD

119,99

Thank you in advance for your support.

Best regards,
Maximiliano Puccio.

[Mikael Sandberg]

Hi @Max Puccio,

Welcome to Atlassian Community!

Please contact Atlassian support and the billing team by selecting Billing, payments, and pricing on the contact form and that team should be able to help you.