Hi @Josana Rodriguez , I'll be straight with you, since false hope won't help. Once a Trello account is deleted under the dormant account policy, Trello states plainly that it can't restore the account or its content, and there's no undo or extension after the date passes. That is why nothing the support agent suggested brought the data back; the 60 days in that email were the recovery window, and logging in before the deadline was the only thing that would have stopped it.
The one real exception: any board or Workspace that had other members still exists in their accounts, because the policy only removes your account, not shared boards other people can still open. If that applies to you, create a fresh Trello account and ask one of those members to add you back, and the boards and cards come with it.
Boards that were only yours, with no other members, are the ones with no recovery path. It's still worth raising a ticket directly with Trello at trello.com/contact so they can check your specific case, but treat that as a long shot rather than something to rely on.
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