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Is anyone having issues creating cards from templates on the mobile app?

Is anyone having issues creating cards from templates on the mobile app?

We use Trello as a facilities maintenance tracking system and we create cards from templates for work orders, inspections, etc. The field employees are mostly using the mobile app for convenience, making creating work orders and documentation quick and easy. Recently we have had issues creating the cards from the templates on mobile. An error banner appears at the bottom stating "Sorry! An unexpected error has occurred. Recent changes might be unsaved." We have been using Trello for about 2 years and have not recently modified the templates. I have tried restarting the application, restarting the devices, and confirmed it still works in the browser app on chrome. We all use IOS devices (company issued). We can still create cards by adding a card to the list, but that is it.

screenshot of the error:

1 answer

0 votes

Hi @David Gilson ,

On Trello mobile, errors during template creation are often tied to Members or Checklists synchronization issues.

1. Try Unchecking "Members" Before Creating:
In your screenshot, try unchecking "Members (2)" and see if the card creates successfully with just the Checklist. If it works, the issue is specifically related to member permissions or sync.

2. Verify Member Status:
Ensure that the two members (RZ and DG) are still active members of the board. If one has been removed or their account is deactivated, the mobile app may crash when trying to auto-assign them via the template.

3. Force Refresh Board Data:
Go back to the main board view and pull down firmly to trigger a manual refresh. This ensures all metadata for members and templates is fully updated on your device before you try to use the template again.