I need to recover my Trello account, but I don't have 2FA configured and I can't disable it.

[jeffersonsimaogoncalves]

They ask me to go to support but there's no option to open a ticket to recover my account. My account at id.atlassian.com has 2FA enabled, but why doesn't Trello allow me to log into my account since authentication is centralized?

[Blair at Atlassian]

Hi @jeffersonsimaogoncalves

Your Trello account is connected to your Atlassian account and your Atlassian account does have MFA enabled. If you haven't already, please try the steps mentioned here - use an incognito/private browser when you try the steps:

• https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 
• https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account 

Hope this helps!